Refunds & Returns Policy
At JIV Paper Co., we want you to feel confident in your purchase. Please review our refund and return policy before placing your order.
All Sales Are Final
Due to the nature of our products and the care involved in preparing each order, all sales are final. We do not accept returns or offer refunds for buyer’s remorse, incorrect orders placed by the customer, or a change of mind.
Please review your order carefully before completing your purchase.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 calendar days of delivery at our customer service email. Include your order number, a description of the issue, and clear photos of the item and packaging when applicable.
We will review your request and work with you toward an appropriate resolution.
Lost or Delayed Packages
Delivery dates are estimates and may be affected by circumstances outside our control. If your package appears lost or has not arrived within the expected delivery window, please contact us so we can help investigate.
Questions or Concerns?
If you have questions about your order or need assistance, please contact us through our website’s contact page.
Thank you for supporting JIV Paper Co. Your support means so much to our small business!