Welcome to JIV Paper Co.! We’re here to help you plan with purpose, steward your finances, and keep faith at the center of your everyday life. Find answers to our most frequently asked questions below.
About JIV Paper Co.
How do you pronounce JIV?
JIV is pronounced Jay-Four. “Jay” represents our family’s last name, and “Four” represents my four children the heart behind the name and the inspiration behind this business.
What is JIV Paper Co. all about?
JIV Paper Co. creates purposeful planning tools designed to help you organize your life, manage your finances, and grow in your faith all in one place.
Products & Ordering
What products do you offer?
We offer physical planners and digital planning resources designed to help you simplify your routines, organize your finances, and live more intentionally.
How do I place an order?
Browse our available products, select your preferred item, and follow the checkout instructions to complete your purchase.
Can I change or cancel my order after placing it?
Please contact us as soon as possible if you need to make a change. Once production or fulfillment has begun, changes and cancellations may no longer be possible.
Production & Shipping
How long does production take?
Please allow approximately 3–5 business days from the date your order is received for production.
How long does shipping take?
After production, please allow approximately 7–10 business days for delivery. Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside our control.
Do you ship internationally?
At this time, we ship within the United States only.
What if my order hasn’t arrived?
If your order is delayed beyond the estimated delivery window, please contact us for assistance. If USPS marks your package as delivered but you cannot locate it, check your delivery area and contact your local post office. We will review the available tracking information and determine the appropriate next steps.
Refunds & Returns
Do you accept returns or offer refunds?
All sales are final, except where a refund or other remedy is required by applicable law. If your item arrives damaged, defective, or incorrect, please contact us within seven calendar days of delivery so we can review the issue.
What if my planner arrives damaged or I receive the wrong item?
Please email us within seven calendar days of delivery with your order number, a description of the issue, and clear photos of the item and packaging. We’ll review your request and work with you toward an appropriate resolution.
Still Have Questions?
We’re happy to help! Please reach out through our website’s contact page with your question or concern. When contacting us about an order, please include your order number so we can assist you more efficiently.
Thank you for supporting JIV Paper Co. Your support means so much to our small business!
Where Faith, Planning & Finances Coexists!